Returns & Exchanges

Due to the perishable nature of our fresh-baked goods, we cannot accept returns; however, we are committed to ensuring you enjoy every bite and will resolve any issues with damaged or incorrect orders immediately.

Return Process

• 1.
  Report an Issue

  Contact our customer delight team within 24 hours of delivery if your cookies arrive damaged or if there is a discrepancy with your order.

• 2.
  Provide Evidence

  Please include your order number and clear photographs of the packaging and product so we can assess the situation with our courier partners.

• 3.
  Quality Assessment

  Our kitchen team will review your claim to determine if a replacement, store credit, or refund is the best course of action based on the circumstances.

• 4.
  Resolution Delivery

  Approved refunds will be processed to your original payment method within 5-7 business days, or a fresh replacement batch will be prioritized for dispatch.